General
What is a digital planner?
It’s a planner for your iPad or tablet! A digital planner is just like a paper planner but instead of paper, it is a PDF file (which stands for portable document format).
In other words? A digital planner is simply a more portable version of a paper planner. They are coded with these things called hyperlinks, which allow you to tap the tabs, buttons, text, etc., to jump between the pages of the planner.
The planners can then be imported into apps that allow you to ‘mark up’ PDF files. You’re probably already familiar with Adobe Reader (like on your computer), but you can import PDFs into apps like GoodNotes, Notability, Noteshelf, and others.
What do I need to get started?
In addition to your iPad/tablet, it is very beneficial to have an Apple Pencil/stylus (possibly a keyboard, if you prefer to type) and basic knowledge of your preferred note-taking app (whether it is GoodNotes, Notability, etc).
How do I use the hyperlinks in my digital planner?
Most apps have a reading mode that you must enter to click the links. Alternatively, you can long-press and click "Open Link" in GoodNotes.
How do I install fonts on iPad?
Check out this video to learn how to install fonts on your iPad.
Will there be more 2023 planner releases?
Yes. The 2023 Everything Planner will launch soon, as well as the 2023 Business Planner.
Compatibility
Which iPad is required for digital planning?
iPad models that are still receiving software updates from Apple is recommended. For a list of devices currently being supported by the latest software, please visit this list.
Can I use an Android tablet for digital planning?
Yes. While an iPad is recommended for the best digital planning experience, digital planners can be used in compatible apps on Android as well.
Will my digital planner sync to calendar apps?
What you do in your digital planner will not sync to any calendar app.
Can I use these planners in Microsoft OneNote?
KDigitalStudio digital planners are not compatible with Microsoft OneNote.
Troubleshooting
My hyperlinks are not working. What do I do?
First, make sure you are in reading mode or alternatively, long-press and click "Open Link" to navigate your digital planner. If you are in reading mode, digital planner hyperlinks will break if you delete pages.
Thus, it is recommended to never delete pages. You will need to recover the pages from the trash bin or redownload & import a fresh copy of the planner.
I'm getting an "unsupported file type" error
Please be sure that you are only importing compatible file types for the app you are using. In general, zip files are incompatible with note-taking apps and will need to be unzipped prior to importing your files.
I'm getting a "POSIX error" when downloading my files
A POSIX error is generated by Apple when there is not a strong enough Internet connection to unzip files. Please use a stronger Internet connection or mobile hotspot to unzip your files.
I'm experiencing lags, glitches, non-loading pages, etc.
Unfortunately, this is due to bugs or glitches related to the app you are using. Digital planners are simply documents, so they won't experience glitches, non-loading pages, etc.
You can view a full list of confirmed issues with GoodNotes here.
It is recommended to reach out to the app developers directly with these kind of issues.
My Order
Do you accept refunds, returns, or exchanges?
Due to the digital nature of the shop, we cannot offer refunds, returns, or exchanges for any reason. Please double-check your cart before placing an order.
How do I download my planner after purchase?
You will be able to download your files immediately after purchase at payment confirmation.
Additionally, you will receive an email containing links to download your purchase. Please check your spam folder if you have not received an email from us.
Creating an account on KDigitalStudio is recommended, so you can login and re-download any past purchases.
I cannot re-download my past orders
If you purchased from KDigitalStudio before August 2022, then you will not be able to re-download your past purchases from email or your shop account.
Reach out to support, so we can manually add your digital downloads to your account. While you wait for support to get back to you, click "Account" at the top right of this page to setup an account on KDigitalStudio, so you can login at any time to redownload your past and future purchases from us.
How do I join the Cyberry Community?
If you purchased Cyberry, you will gain access to the Cyberry Community. On the very first page of your download sheet (the same sheet where you will download your files), click "The Community." There will be instructions and a button to click for how to join.
I purchased Cyberry 2023 lansdcape/portrait instead of landscape/portrait
Unfortunately, we cannot offer returns, refunds, or exchanges on digital products. There is a lot of work that goes into creating each orientation (landscape and portrait) from scratch. It is imperative that you double-check your cart before purchase. We offer both landscape and portrait for you to make the decision based on your personal preferences, and this choice is made before you add it to cart.
I purchased Cyberry 2023 light/dark mode instead of light/dark mode
Unfortunately, we cannot offer returns, refunds, or exchanges on digital products. There is a lot of work that goes into creating each color (light and dark mode) from scratch. It is imperative that you double-check your cart before purchase. We offer both light mode and dark mode for you to make the decision based on your personal preferences, and this choice is made before you add it to cart.
